What are concurrent user subscriptions?

A Concurrent User subscription is based on the number of simultaneous users accessing the program. With this type of subscription, User IDs are free and everyone who might ever use the system can have their own. What you are paying for is the number of people who can access the system at the same time. For example, in a four-user concurrent user subscription, after four users are signed on to the system, a fifth user is prohibited. When any one of the first four sign out, the next person can sign in. For example – If a company employs four system users in which two work during the day and two work at night, then they can opt to purchase only two concurrent user subscriptions, since there will never be more than two users on the system during a normal work day.

How do I pay my monthly bill?

When your Rapid Inventory account is billed, you will see a banner across the top of the screen informing you of the new bill.When you click on the banner message, it takes you to the Bill List page, where you will see your billing history. There is a button on that page that says “Edit Payment Information” (located at the bottom of the table by the “Print” and “Export” buttons).

Click on the “Edit Payment Information” button, and it will take you to the page where you enter in your credit card information. Please be sure to enter the billing address associated with the credit card you are using. Once you have submitted your info, your bill will automatically run within a few minutes.

You will receive an emailed receipt each time we process a bill.

Each month we will automatically run your monthly bill on this credit card, and you will not see another banner message unless there is an “Error” when processing your credit card. (Expired card, etc.)
You can also enter your credit card payment information by clicking on Settings > Payment Information.

An Admin-level login is required to access the Settings area.

Please note that your credit card receipts will state from: Accucode, Inc.

What versions of QuickBooks does your product work with?

Rapid Inventory has been tested with the US versions of: QuickBooks Pro, QuickBooks Premier, QuickBooks Enterprise.

How often is my information backed up?

All of your data is backed up on a nightly basis. 

If I cancel my subscription, can I still get my information?

All inventory information is available for export from within Rapid Inventory. Prior to canceling, you should export any information you want to keep. For security purposes, we delete your private information from our servers shortly after an account is cancelled.